We do not accept returns for any beauty (Hair Care/Skin Care/ Body Care) product apart from Manufacturing Defect or Damage during transportation. If there is any defect you need to inform it to us by sending an email or calling our call-center within 24 hours of receiving & accepting the product. We believe in complete customer satisfaction, and any product which you have received in a damaged condition due to transportation or manufacturing defect can either be replaced or refunded. Refund requests will be carefully considered by our customer service team. To further expedite your refund/return/cancellation process you can contact us by calling +91874290600 or by emailing us at firstname.lastname@example.org
How long will the return process take?
Your return request has been placed with Customer Service by calling us +918742906000 or by emailing us at email@example.com
In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. Once the item is received in our return address, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you. We will reimburse the courier charges, either in your PayTM wallet or The Indie Earth Cash Points.
Under what conditions can I return/ replace my product?
• Wrong product delivered
• Expired product delivered
• Damaged product delivered – physical damage
• Incomplete order – missing products
Under what conditions return/ replacement request will not be accepted?
• Opened/used/altered products
• Original packaging (mono cartons, labels, etc.) missing
• The return/replacement request is generated after 1 days from the date of delivery
• The damaged/missing product is reported after 1 day from the date of delivery
Where do I return the product?
If for any other exceptional reason a return request is accepted you will have to send the product to :-
KCN Life Pvt Ltd (The Indie Earth)
Address: B95A, Ranhola Road, Vikas Nagar, Uttam Nagar, New Delhi, India – 110059
Phone Number: +91-8742906000
Please also inform firstname.lastname@example.org about your return courier details.
Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks.
The expected timeline for a refund: 5 – 7 Working/Business days.
You can also get in touch with our Customer Care team with your order number to raise a cancellation request. Cancellation duration takes typically one day after confirming cancellation by calling +918742906000 or by emailing us at email@example.com. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same.
In the case of Prepaid orders, Refunds will be processed as per our Return policies.