Returns, Refunds, Cancellations and Exchanges Policy
Returns, Refunds & Exchanges
If something is not right with your order, we will make it right. Here is exactly how our returns, refunds, cancellations and exchanges work.
Return Window
Raise wrong or expired product returns within 7 days.
Damage Window
Report damaged or missing items within 24 hours.
Request Review
We review every return request within 2 working days.
Refund Process
End-to-end refund within about 2 weeks of pickup.
What we will do together
Raise your request
Raise a return or replacement request within 7 days from delivery if you have received wrong or expired product(s). You can raise it with your order and contact details, or via our Chat option. For damaged or missing product(s), please raise the request within 24 hours of delivery.
We review it
Give us 2 working days to review your return request.
We arrange pickup
After reviewing your request, we will send our courier partner to pick up the products delivered to you.
Self-ship, if needed
If our reverse pickup service is not available at your location, you can self-ship the product via any reliable courier partner. We will reimburse the courier charges to your Paytm Wallet or Google Pay.
Verify & refund
Once your product(s) reach us, we verify them against the claim and initiate the replacement or refund accordingly. Please note that replacement depends on stock availability.
What can and cannot be returned
You can return or replace if
- The wrong product was delivered
- An expired product was delivered
- A damaged product was delivered
- The product or packaging is physically damaged or tampered
- Your order is incomplete or has missing products
We cannot accept if
- The product is opened, used or altered
- The original packaging (mono cartons, labels, etc.) is missing
- The request is raised after 24 hours from delivery
- Damage or missing items are reported after 24 hours from delivery
How returns are processed
Once you request a return, a pickup is organised for the item. Our courier partners will come to collect it within 5–7 business days of your request being received. The item is then brought back to our warehouse, where it is checked by our quality control team. Once the product passes quality control, a refund is initiated.
Cancelling an order
Orders can only be cancelled while the status is “Processed”. To cancel your order, please call or WhatsApp us on +91 87429 06000 (Mon–Fri, 9 am to 6 pm) and we will help you cancel it.
How and when you are refunded
For prepaid orders, money is returned to the original bank account, credit or debit card the payment was made from, within 7 business working days. For Cash on Delivery orders, you will be asked to provide the bank details where you would like to receive the refund.
We process cancellation refunds within 7 business days. For returns, the refund is made after the product has been received at our warehouse and has passed our quality check. Please note, this entire process takes about 2 weeks after the return has been picked up.
Returns & Refunds FAQs
How long do I have to raise a return?
Raise wrong or expired product returns within 7 days of delivery. For damaged or missing items, please raise the request within 24 hours of delivery.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 24 hours of delivery.
How will I receive my refund?
For prepaid orders, the refund goes back to your original payment method within 7 business days. For Cash on Delivery orders, you provide the bank details where you would like the refund.
How long does a refund take?
Cancellation refunds are processed within 7 business days. For returns, the full process takes about 2 weeks after the item has been picked up and passed quality control.
Can I cancel my order?
Orders can be cancelled while the status is still “Processed”. Call or WhatsApp us on +91 87429 06000 (Mon–Fri, 9 am to 6 pm) and we will help.
We are here to help
Reach our team and we will guide you through your return, exchange or refund.
