Are The Indie Earth products natural?

Yes. Our oils — hair oils, essential oils and tailams — are 100% natural, and our other formulations (shampoos, serums, toners, cleansers and creams) are up to 98.5% natural. Everything is Ayurvedic, cruelty-free, and made without SLS, SLES, parabens or mineral oil.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available across India, and shipping is free on all orders above ₹400.

What is your return and refund policy?

You can raise a return or replacement request within 7 days of delivery for wrong, damaged or expired products.

Are the products cruelty-free and suitable for all skin and hair types?

Yes — our products are cruelty-free and made with gentle, natural ingredients suitable for all skin and hair types. For sensitive skin, we recommend a quick patch test first.

Where are The Indie Earth products made?

The Indie Earth is an Indian Ayurvedic beauty brand, and our products are proudly made in India.

Customer Care

Shipping & Delivery

Q: How long does delivery take?

Orders are usually delivered in about 5–6 days, shipped through trusted couriers like Delhivery, DHL and Blue Dart.

Everything you need to know about how your order is packed, dispatched and delivered — across India and around the world.

24–48h

Fast Dispatch

Orders leave our door within 24–48 working hours.

~4 Days*

Typical Delivery

Most city orders arrive within 4 working days.

₹400+

Free Shipping

Complimentary shipping on orders over ₹400.

COD

Cash on Delivery

Pay on delivery, available across India.

How Your Order Ships

Trusted courier partners

We hand every order to established, reliable carriers so it reaches you safely, wherever you are.

Domestic · Ground Service

BlueDartEkartXpressbeesEcom ExpressDelhiveryIndia Post

International · By Air

DHLUPSFedEx

Timelines

Dispatch & delivery

We try to dispatch all orders within 24–48 hours on normal working days. Please be advised that shipments are not sent out on Sundays or public holidays.

Though we do our best to get your products delivered within 4 working days, some remote locations may take 7–10 working days. We do not guarantee arrival dates or times, as delivery depends on the courier partner and your location.

Shipping Charges

Transparent, shown upfront

Shipping and handling rates may vary based on the product, packaging, size, volume, type and other considerations. The exact shipping and handling charges are always displayed at checkout, so you will know the full amount before making any payment. Orders over ₹400 ship free.

Please note: The Indie Earth is not responsible for damage after delivery.

Good to Know

Shipping FAQs

How soon will my order be dispatched?

We dispatch most orders within 24–48 hours on working days. Orders are not shipped on Sundays or public holidays.

How long does delivery take?

Most orders arrive within about 4 working days. Deliveries to remote locations can take 7–10 working days. Exact timing depends on the courier partner and destination.

How much does shipping cost?

Charges vary by product, packaging, size and weight, and are shown in full at checkout before payment. Orders over ₹400 ship free.

Do you ship internationally?

Yes. International orders are shipped by air via DHL, UPS or FedEx.

Is Cash on Delivery available?

Yes, Cash on Delivery is available across India.

Need a hand?

We are here to help

Questions about your order or delivery? Our team is always happy to assist.